Stop guessing at customer-reported issues.
ResolveTrace is a privacy-first support diagnostics platform for web and mobile applications. Capture the evidence support and engineering need to reproduce real issues — without broad surveillance-style capture.
Customer UI issues are expensive because nobody has the full picture
When a customer says “the page broke” or “it wouldn’t let me continue,” support rarely has enough evidence to help — and engineering rarely has enough frontend context to reproduce the issue.
Backend logs show that a request happened. They don’t show what the user saw, where the UI stalled, whether a click did nothing, or which client-side state led to failure. The result: slower resolution, more escalations, frustrated customers, and wasted engineering time.
The evidence your team actually needs
ResolveTrace gives support and engineering a stack-agnostic browser SDK that captures masked replay, frontend errors, network breadcrumbs, frustration signals, and a per-session support code — with privacy-safe defaults turned on from the start.
Support and engineering work from the same evidence set, so issues that used to take days of back-and-forth get reproduced in minutes.
A narrower wedge, built for regulated teams
Four design choices that make the difference between “another replay tool” and a diagnostics workflow your privacy reviewer will sign off on.
Issue-first, not analytics-first
Designed around resolving a customer-reported issue, not building dashboards.
Private by default
Masking, deny-lists, and source-side redaction are on from day one — not a configuration project.
Support-to-engineering handoff
Per-session support codes, ticket links, and a one-click “Report a problem” flow.
Mixed-stack, governance-ready
One browser SDK across React, Angular, Vue, Next.js, AEM, and legacy stacks, with controls regulated teams can review.
Used by support teams in insurance · healthcare portals · banking & fintech · telecom · travel · enterprise SaaSSee who it’s for →
Ready to see it in action?
A 30-minute walkthrough using a real support case. No commitment.
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